Last Updated: August 12, 2026
Welcome to Ella Holidays. By using our website or submitting a booking or tour inquiry through our website, you agree to the following Terms and Conditions.
Please read these terms carefully before making a booking.
Ella Holidays is a local tour operator based in Ella, Sri Lanka, providing guided tours, hikes, excursions, and cultural experiences.
Our website provides information about our available tours and allows customers to submit tour booking requests or inquiries.
When you submit a booking through our website, your request will be received by Ella Holidays.
A booking request submitted through the website does not necessarily constitute final confirmation of the tour.
After receiving your booking request, our team may contact you using the contact details provided to confirm the tour date, availability, meeting arrangements, pickup details, and other relevant information.
A tour is considered confirmed only after confirmation has been provided by Ella Holidays through our official communication channel.
Booking-related communication may take place by email or other contact details provided by the customer.
Our official booking email address is:
Customers should verify that booking-related communications are coming from Ella Holidays’ official communication channels.
Ella Holidays recommends that customers do not rely on or act upon booking instructions, requests, changes, or other arrangements communicated through unofficial or unauthorized email addresses, social media accounts, individuals, or third-party contacts claiming to represent Ella Holidays.
Where a customer chooses to communicate or make arrangements independently through an unofficial channel, Ella Holidays cannot accept responsibility for actions, payments, promises, arrangements, or losses arising from that unofficial communication.
If you are unsure whether a communication is genuine, please contact us through:
before taking any action.
We make reasonable efforts to ensure that the tour descriptions, photographs, schedules, and other information displayed on our website are accurate.
However, tour routes, schedules, activities, meeting points, and other arrangements may change due to weather conditions, road conditions, local circumstances, safety considerations, operational requirements, or other circumstances beyond our reasonable control.
Some Ella Holidays tours and activities take place outdoors and may be affected by weather or other environmental conditions.
For the safety of customers and guides, Ella Holidays may modify, postpone, change, or cancel part of a tour where conditions make the planned activity unsafe or impractical.
We will make reasonable efforts to inform customers of significant changes where possible.
Customers are responsible for:
Customers are responsible for ensuring that they are reasonably prepared for the tour or activity they have selected.
Customers are responsible for their personal belongings during tours and transportation.
Ella Holidays cannot be held responsible for loss or damage to personal belongings where such loss or damage results from the customer’s failure to take reasonable care of their belongings, subject to applicable law.
Some of our tours involve walking, hiking, uneven terrain, stairs, outdoor environments, and changing weather conditions.
Customers should consider their own abilities and circumstances before participating in a tour.
Customers must follow reasonable safety instructions provided by Ella Holidays guides.
If a guide considers that continuing an activity would create an unreasonable safety risk, the activity or route may be changed or stopped.
Ella Holidays may make reasonable changes to a tour itinerary when necessary due to weather, safety, accessibility, local conditions, road conditions, operational requirements, or circumstances beyond our reasonable control.
Where reasonably possible, we will provide an alternative arrangement of comparable nature.
Some tour arrangements may involve third-party service providers, such as transportation providers, accommodation providers, attractions, restaurants, or other local businesses.
Where third-party services are involved, their own terms and conditions may also apply.
Ella Holidays is not responsible for matters arising solely from the independent actions, omissions, or policies of third-party providers, except where applicable law provides otherwise.
Our website may contain links to external websites and services, including booking platforms, review platforms, social media platforms, and other third-party websites.
These links are provided for convenience and information.
Ella Holidays does not control and is not responsible for the content, availability, security, or policies of third-party websites.
Ella Holidays currently does not process payments through an online payment gateway on this website.
No payment card or online payment information is requested through the website’s booking form.
Any arrangements relating to tour payments, if applicable, will be communicated separately through the official Ella Holidays communication channel.
Customers should verify any payment-related communication with Ella Holidays before making a payment.
Any cancellation or change to a confirmed booking should be communicated to Ella Holidays as soon as possible through our official communication channel.
Any applicable cancellation arrangements or changes to a booking will be communicated to the customer during the booking process or by our team.
Ella Holidays will take reasonable care in providing its tour services.
However, to the extent permitted by applicable law, Ella Holidays will not be responsible for loss, delay, injury, damage, or inconvenience resulting from circumstances beyond our reasonable control, including severe weather, natural events, road closures, government restrictions, unexpected local conditions, or other unforeseen circumstances.
Nothing in these Terms and Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
Customers are responsible for ensuring that the information provided during the booking process is accurate and complete.
Ella Holidays cannot be responsible for problems resulting from incorrect or incomplete information supplied by the customer.
Unless otherwise stated, the content of the Ella Holidays website, including text, photographs, graphics, logos, and other materials, is owned by or licensed to Ella Holidays.
Website content may not be copied, reproduced, distributed, or commercially used without prior permission, except where permitted by applicable law.
Ella Holidays may update these Terms and Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review these Terms and Conditions before making a booking.
For official booking inquiries, changes, cancellations, or questions regarding these Terms and Conditions, please contact:
Ella Holidays
Email: ellaholidays24x7@gmail.com
Only communications received through our official contact channels should be relied upon for official booking arrangements.
By using the Ella Holidays website or submitting a booking request, you acknowledge that you have read and understood these Terms and Conditions.
